Carputech Return & Refund Policy 

1. Scope & Disclaimer

• This policy applies only to purchases made directly on Carputech’s official website (carputech.com).

• Orders placed through Amazon, eBay, or other platforms follow their respective return/warranty policies; Carputech is not responsible.

• Expedited shipping fees are non-refundable once the order has shipped.

2. Warranty Policy

• CarPlay modules & Android screens: 2-year warranty.

• Other products: 1-year warranty.

• Refurbished products: 1-year warranty, no return/exchange unless defective.

• Free gifts: no warranty.

• Warranty period starts from the delivery date.

• Even after the warranty expires, Carputech provides lifetime technical support and usage guidance.

3. Returns & Exchanges Due to Product Issues

Within 0–60 days:

• Replacement: Product must be returned as instructed; after testing, a brand-new unit will be sent (Carputech covers shipping).

• Refund: Full package including all accessories and manuals must be returned in good condition to qualify.

61 days–2 years:

• Product must be returned for inspection.

• If repairable: replacement parts will be provided free of charge.

• If not repairable: Carputech offers a discounted replacement based on the original purchase date.

• The warranty of replacement products follows the original order date.

• Customers may be required to provide additional information (firmware, car model, wiring photos, etc.). Failure to cooperate may affect warranty eligibility.

4. Returns & Exchanges for Non-Product Issues (Customer Preference)

Within 0–30 days:

• Not Installed:

  • Replacement: Allowed. Customer pays any price difference plus both return and reshipping costs.

  • Refund: Allowed, but a 19% restocking fee and original shipping cost will be deducted.

• Installed:

  • Replacement: Not supported.

  • Refund: Allowed, but a 29%–39% restocking fee plus original shipping cost will be deducted.

Over 30 days:

• No returns or exchanges are accepted, regardless of installation status.

5. Order Cancellation & Refund Process

• Before shipping or production: Orders may be canceled for a full refund.

• After shipping: Cancellation is not possible.

• Once a return is received and inspected, customers will receive an approval email within 48 hours.

• Approved refunds are processed within 3 business days back to the original payment method (final posting time depends on the bank).

• If a refund is delayed, customers should first contact their bank/credit card provider, then email support@carputech.com if unresolved.

6. Additional Notes

• Check upon delivery: If a product arrives damaged or incorrect, do not sign for it. Take photos and report within 5 days.

• Missing accessories: Must be reported within 30 days of receipt.

• Contact before return: Customers must contact Carputech support before shipping items back, otherwise the package may be rejected and costs borne by the customer.

• If issues arise after installation: Do not remove the unit. Take photos/videos and contact Carputech within 5 days.

• Costs not covered: Installation, removal, and taxes are not reimbursed. (Shipments from UK/US warehouses are tax-free.)

• Professional installation recommended: Improper installation may void warranty coverage.

• Used cars with pre-installed units: Carputech is not responsible for the original installation but still provides technical support.

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