Processing Time

• Before the shipping, please allow us 1-2 working days for processing your order. (Public Holidays/Weekends excluded)
• Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). 

Shipping Details

• You will receive the first email notification of the shipping details once the parcel has been shipped.
• The tracking number will be sent out to your email 1-2 working days after you received the first notification email.

Methods, Delivery Time & Tax

• Free Shipping

• We usually deliver the items to the destination through the local post office (Such as USPS, Canada Post and Asendia).

Tracking

• We recommend that you register an account on our website to keep track of your order.
• Parcel Tracking Site: https://www.17track.net/en. (It usually delays 1 - 3 days to sync the tracking information before uploading to the internet.)

• If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
• We are not responsible for the incorrect address entered by you as the customer.
• A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 15% of the total charge per item.

If you have any questions, please CONTACT US.