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You can return your unused product within 30 days of purchase date for a full refund. To return a product, please contact us at support@carputech.com and we will send you return instructions*. Used items may be subjected to 20% restocking fee. To be eligible for a full product refund, please make sure your returned items are in the same condition as you received them.
*For change of mind returns, return shipping fee of $18(US domestic ground shipping basis) will be deducted from your refund. If abroad, may charge additional expenses.
We offer 2-year warranty for all Carputech Carplay Modules and Android car screens. Free gifts do not come with a warranty. All refurbished products come with a 1-year warranty. Returns or exchanges are not accepted for non-defective products. Warranty time starts from the day you receive the parcel. Carputech will still provide permanent technical support and operation suggestion for those products that have exceeded the warranty period.
The installation into a 2016 Honda Odyssey took far longer than anticipated because the installation instructions were minimal at best.
There is an extra cable/harness included in the kit with zero indication as to what it is or does.
It turn out, the extra cable is to connect into the headliner and connect the Honda microphone.
It was a fairly simple connection but there were NO instructions as to what/where this mystery cord was for.
It took two emails (which meant two days) for Carputech to eventually and willingly provide the information, but it really should be included in the original packaging.
After the third installation, the product does work great. Apple CarPlay is up and running. It's only been a few days but even with the installation hiccup, I would recommend this unit.
Hello, Sorry for the inconvenience caused by the time difference.
Thank you for your suggestion, we will add the instructions for that extra cable to the manual.
If you have any questions during use, please feel free to contact us.
You will get a faster response by communicating via WhatsApp, our WhatsApp: +86 18124641061
excellent unit some details had to be worked out with tech support with excellent results.
I bought to try installing in my Acura MDX2017 to get the Apple CarPlay. The product website has a short video on the installation. It took about 10 days to get it delivered.
The installation is easy and work both wired and wireless right after installing (just plugging in the car radio) without any wire cutting or/splicing. Note the instruction is so brief. The customer support is pretty good.
The price is good and the product appears well made. I like it and it is easy to use. So far so good..
Its been more than 15 days since the order was placed & the product is still not delivered. Disappointed with shipping time.
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I have had this product in my car for about 6 weeks now. I am very happy with it. Looks great and is very easy to use. Installing it took about 5 hours and Jessy was a big help with getting it configured to my liking. I will be buying another to put into my other Audi next year.
Carputech Android 13 Wireless Carplay Auto Radio For Lexus IS RC 200 250 300 350 200t 300h Multimedia Player Navigation GPS DSP 10.25inch
Carputech Android 13 Wireless Carplay Auto Radio For Lexus IS RC 200 250 300 350 200t 300h Multimedia Player Navigation GPS DSP 10.25inch
Product shipped as instructed and performed as instructed. After some work putting the cable away, it fits perfectly, it powers up immediately, it's responsive, and I have no issues with my sound system.
Works really well! The only drawback is the control with the mouse, it works terribly strangely. The contact with the seller is seamless responds quickly and helps with everything. I recommend!